Delivery and Payment
1. PAYMENT METHODS
1.1. The following payment methods are available to customers of the Babyprom online store:
1.1.1. Online payment via Stripe.
The Stripe payment system allows you to pay for your order using a bank card (Visa, MasterCard, American Express), as well as via Apple Pay and Google Pay. Payments are processed in full compliance with the European PSD2 and Strong Customer Authentication (SCA) standards. Payment card data is not stored on our website.
1.1.2. Online payment via PayPal.
You can pay via your PayPal account or by bank card without creating an account. All payments are secured by the PayPal system.
1.1.3. Bank transfer (Bonifico bancario).
You can pay for your order by bank transfer to our current account. Payment details:
- IBAN: IT88Z0538713000000000011953
- Paese (Country): IT
- CIN/EU: 88
- CIN/IT: Z
- ABI: 05387
- CAB: 13000
- Numero C/C (Account Number): 0000000011953
- BIC/SWIFT: BPMOIT22XXX
After placing an order, you can also request the payment details via email. Order processing begins only after the funds have been credited to our account.
2. SHIPPING COST AND CONDITIONS
2.1. Shipping costs are not included in the item price and are calculated individually based on the weight, dimensions, delivery address, and the selected shipping method. The exact cost is always displayed in the shopping cart and in the order summary prior to payment (Art. 49, paragraph 1, lett. e) and f) of the Consumer Code — D.Lgs. 206/2005).
2.2. We deliver throughout the entire territory of Italy, including the islands.
2.3. Delivery is carried out by courier services (GLS, DHL, Poste Italiane, or other accredited partners).
2.4. All orders are fully insured for the total value of the goods.
2.5. Shipping costs are borne by the buyer unless otherwise stated in promotions or special offers.
2.6. The Seller undertakes to deliver the goods without undue delay, and in any case no later than 30 days from the date of conclusion of the sales contract, unless a different timeframe has been agreed upon with the customer (Art. 61 of the Consumer Code — D.Lgs. 206/2005).
3. DELIVERY TIME
3.1. Standard delivery time within Italy is 2 to 7 business days from the moment the order is dispatched, depending on the region and the selected carrier.
3.2. The overall maximum delivery time from the moment of order confirmation (conclusion of the contract) shall not exceed 30 days, unless a different timeframe has been agreed upon with the customer (Art. 61 D.Lgs. 206/2005 — Consumer Code).
3.3. In the event of a delivery delay exceeding 30 days, the customer has the right to request an additional deadline or terminate the contract with a full refund of all amounts paid.
3.4. Once the order is dispatched, the customer receives a tracking number to monitor the delivery status.
4. ACCEPTANCE AND INSPECTION OF GOODS
4.1. Upon receipt of the goods, the customer is obliged to check the integrity of the packaging and its correspondence to the order (completeness, external appearance, absence of visible damage).
4.2. In the event of visible damage to the packaging, the customer must sign the courier's delivery note with the remark "Accettazione con riserva specificando il motivo" (Acceptance with reserve specifying the reason, for example: "dented box", "hole in the packaging") and immediately notify us. If the document is signed without this remark, the Seller will not be able to activate the carrier's insurance for damage compensation.
4.3. Signing the delivery note (acceptance of the goods) does not deprive the customer of the rights provided by the legal guarantee of conformity (24-month warranty) in accordance with Articles 128–135 of the Consumer Code (D.Lgs. 206/2005).
4.4. All goods are covered by the legal guarantee of conformity for a period of 24 months from the date of delivery for consumers (Art. 128-bis and following of the Consumer Code).
5. CONTACT INFORMATION
For inquiries regarding payment, delivery, and orders, please contact us:
Phone: +39 388 44 59 750
Email: babypromtoy@gmail.com
PEC (Certified Email): slavun@pec.it
Business hours:
Monday — Friday: 09:00 – 18:00
Saturday: 09:00 – 13:00
Registered address: Matriosca di Shynkarenko Liliya Via Gorizia n. 10 int. 5, 44121 – Ferrara (FE), Italy
P.IVA (VAT number): 01744440387